FREQUENTLY ASKED QUESTIONS
RATES AND INSURANCE
Sliding scale options are available based on financial need. Please see sliding scale page for more information.
Although we do not take health insurance, we are an out-of-network provider with most health insurance plans. Typically, out-of-network plans will cover anywhere from 40-100% of the cost of the sessions. If you use an out-of-network insurance plan, you pay us directly. We provide you with a statement each month, which you then submit to your insurance company for reimbursement. If you are not sure whether you have out-of-network insurance benefits, you may want to ask the following questions of your insurance provider:
Do I have out-of-network (POS or PPO) coverage?
If so, do I need pre-certification (not authorization)? If so, ask the representative to pre-certify you immediately.
How many sessions am I entitled to per year?
Do I have a deductible? How much is it and how much has been met? (This is the amount that you will pay out-of-pocket prior to getting reimbursement from your insurance)
What percent of each session to you reimburse? (the average is 70%). They must give you an answer, IT IS THE LAW.
How much do you charge for group sessions?
Fees vary per group from $20 —$50 per person per group session. You can check out our current group offerings here!
What methods of payment do you accept?
For all (virtual or in-person) sessions we are only accepting credit cards at this time.
What is your cancellation policy?
Clients are responsible for paying for all scheduled sessions. If cancellation occurs 48 hours or more before the appointment, we will make every effort possible to reschedule the missed session. The client will be responsible for paying the full fee for the session if the cancellation is less than 48 hours.
How often will we meet?
Sessions are scheduled either once or twice a week, depending on the issues presented.
How long are the sessions?
All sessions — individual, couple, and family sessions are 50 minutes long.
What should I expect in the first session?
To put it simply: therapy is about you and your needs. It is our job to make sure you feel as safe, comfortable, validated, and affirmed as possible. Therapy is different from talking to your loved ones because it is solely about you. You don't have to worry about the therapist's feelings or opinions on the matter. It is our job to guide you to where you'd like to go and what you'd like to discuss/explore. Together, we will explore hopes and goals you'd like to achieve in sessions and we will go from there.
Is my information confidential?
Communications between a client and therapist are completely confidential. No information is disclosed without prior written permission from the client. However, there are some exceptions required by law to this rule. We are required by law to report to the authorities the following circumstances:
If we suspect that an individual may be involved in child abuse or dependent adult or elder abuse.
If a client is threatening serious bodily harm to another person.
If a client intends to harm himself/herself/themself. The therapist will make every effort to work with the individual to ensure their safety. However, if an individual does not cooperate, additional measures may need to be taken.
Is it possible to use Zoom for sessions?
These days some of us are fully remote, others are hybrid. When we use telehealth, we use a HIPAA compliant platform - Simple Practice. We understand that there are some instances where attending therapy in-person isn’t possible on a regular basis or at all. Therefore, we try to accommodate folx who may feel more comfortable seeing a therapist from home while using web-based therapy.